FAQ
How are the vases made?
artevo vases are created using modern 3D printing technology. Each piece is built layer by layer in a precise process that can take several hours, depending on the design.
This technique allows us to produce refined, detailed forms while keeping the vases lightweight and elegant.
What materials are artevo vases made from?
artevo 3D vases are made from PLA (Polylactic Acid), a plant-based bioplastic derived from renewable resources such as corn starch or sugarcane.
Although manufactured industrially, PLA is biodegradable and represents an environmentally responsible alternative to conventional petroleum-based plastics.
How should 3D printed vases be cleaned?
artevo vases are not dishwasher-safe. We recommend gentle cleaning with lukewarm water.
For removing dust, a soft lint-free cloth or a clean makeup brush works perfectly.
If your vase includes a transparent or glass inner insert, this part can be cleaned in the dishwasher at temperatures up to 65°C.
Can the vases hold water?
Due to the layered structure of 3D printing, the outer vase itself is not fully waterproof.
Each artevo vase is therefore supplied with a waterproof inner insert, allowing safe use with fresh flowers. The insert is cylindrical and slightly smaller than the vase interior. Always place it inside before adding water.
When using dried flowers only, the insert is optional.
Why should high temperatures be avoided?
Exposure to high temperatures or direct sunlight may affect the stability of the material and lead to deformation. While this does not occur in every case, it remains a possibility.
For best results, we recommend keeping artevo vases below temperatures of 40°C.
Are the vases suitable for outdoor use?
artevo vases can be used outdoors for short periods, such as on terraces, in gardens, or at events.
They are not designed for permanent outdoor use. Even short-term use should avoid direct sunlight.
Are artevo vases compostable or recyclable?
Yes, PLA is biodegradable and can be composted in industrial composting facilities under controlled conditions.
Home composting is not suitable. If disposal becomes necessary, we encourage you to contact artevo for proper guidance.
What shapes are the vases available in?
artevo vases are offered in a variety of distinctive shapes inspired by timeless design forms and reinterpreted through modern 3D printing technology.
Each design is available in multiple sizes to suit different styling needs.
What are the dimensions of the vases?
The exact dimensions of each vase can be found on its individual product page.
Within each size category, the vase heights are designed to be visually harmonious. Minor variations may occur depending on the specific shape of the model.
Vase sizes and sets
The vases are designed to be easily combined in different sizes, for example as a coordinated set of three.
- Approximate height: varies by model and size
Inner inserts and openings
Each vase is supplied with a waterproof inner insert. The approximate dimensions depend on the size of the vase:
- Small (S): height and diameter vary by model
- Medium (M): height and diameter vary by model
- Large (L): height and diameter vary by model
Glass tube and accessories
- Approximate height and diameter: see product details
The opening of the vase is slightly wider than the glass tube. The tube is positioned securely using an additional insert.
Vase capacity
Because artevo vases come in different shapes and sizes, their internal volume may vary. For use with water, always fill the supplied cylindrical insert rather than the vase body itself.
Vase weight
Thanks to the 3D printing process and the use of bio-based PLA material, artevo vases are noticeably lighter and more impact-resistant than traditional ceramic or glass vases.
- Small: lightweight design
- Medium: lightweight design
- Large: lightweight design
Exact weights are listed on the respective product pages.
Available colors
artevo vases are available in a curated selection of colors, ranging from light to dark tones.
You may choose a single color for a minimalist look or combine multiple colors and sizes for a more expressive arrangement. All colors are carefully selected to complement one another.
For inspiration, explore the product images throughout our store.
How do I place an order?
After selecting your desired product in the artevo store, choose the preferred color, model, and quantity.
With one click, the item is added to your shopping cart. You may then proceed to checkout or continue browsing.
Which payment methods are available?
artevo offers secure payment via:
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
- Credit cards (Visa, Mastercard, Maestro, American Express)
- Invoice payment via Klarna
Where can I find my invoice?
Your invoice will be sent to you by email as a PDF file.
For prepaid payment methods, you will be redirected to the respective payment provider.
For invoice payments, Klarna will contact you directly.
Can I track my order?
Yes. You can check your order status in your customer account.
You will receive an order confirmation email after purchase and a second email with a tracking link once your order has been shipped.
Can I change my order after placing it?
Changes are possible as long as the order has not yet been shipped. Please contact us by email or phone.
Please note that delivery address changes are not possible for invoice payments.
How do I use a discount code?
Discount codes are valid only during the specified promotion period.
Enter the code at checkout in the “Discount code” field to have the amount automatically deducted.
- Discount codes cannot be combined
- Cash redemption is not possible
Note:
Subscribe to the artevo newsletter to stay informed about special offers and receive a 10% welcome discount.
Which countries does artevo ship to?
artevo ships orders from Germany to all EU member states as well as Switzerland.
If you wish to place an order from a country outside these regions, please contact our customer support team in advance.
What are the shipping costs?
Shipping costs depend on the delivery country and order value:
Within Germany
- Orders over €80: free shipping
- Orders under €80: €4.90
Outside Germany
- Orders over €250: free shipping
- Orders under €250: €9.95 or €14.95, depending on the destination country
How are the products shipped?
All artevo products are carefully packed in sturdy cardboard boxes and shipped via DHL GoGreen.
We prioritize environmentally friendly packaging and avoid plastic whenever possible.
Is delivery to a Packstation possible?
Yes. Simply enter the Packstation number, postal number (Postnummer), city, and recipient name correctly in the address fields during checkout.
Can I change the delivery address after ordering?
Address changes are possible as long as the parcel has not yet been shipped. Please contact us by email or phone.
Please note that address changes are not possible for invoice payments.
How is tax calculated for orders?
Tax calculation depends on the delivery destination:
- Germany: Orders include 19% VAT
- European Union:
German VAT applies up to a defined sales threshold. Beyond this limit, the VAT rate of the destination country applies. - Switzerland:
German VAT does not apply. Import taxes and customs duties are the responsibility of the customer.
Example:
A customer in Switzerland orders a product set worth €230:
- No German VAT is charged
- Swiss VAT and import duties are paid to DHL upon delivery
- The total cost for the customer is approximately €227
My order has not arrived
Once your order has been shipped, you will receive an email containing a tracking link. In most cases, this link allows you to follow the delivery status. Please also check your spam or junk folder, as the email may occasionally end up there.
If your order has not arrived or the tracking information is unclear, feel free to contact us by email or phone. Our team will assist you in locating your shipment and take the necessary steps if the parcel appears to be lost.
The delivery arrived damaged
If your package arrives damaged, please document the situation carefully by taking clear photos of both the packaging and the product.
Afterwards, contact our customer service team. We will be happy to help and find a suitable solution.
I received the wrong product
If you received an incorrect item, please get in touch with our customer service. We will organize an exchange or send a replacement as quickly as possible.
I received the wrong product
If you change your mind, you may return the product.
The item must be securely packed, sufficiently stamped, and returned in its original condition.
Before sending anything back, please contact our customer service to inform us whether you would like a return, exchange, or refund.
Even in the case of a complaint, we kindly ask you to contact us first so we can assist you efficiently.
Returning or exchanging a product
If you change your mind, you may return the product.
The item must be securely packed, sufficiently stamped, and returned in its original condition.
Before sending anything back, please contact our customer service to inform us whether you would like a return, exchange, or refund.
Even in the case of a complaint, we kindly ask you to contact us first so we can assist you efficiently.
How long do I have to return a product?
You may return your product within the 14-day right of withdrawal period, provided it is unused, in its original condition, and returned with adequate postage.
I have a different issue
If you are not satisfied with your product or your concern is not listed here, our customer service team will be happy to assist you with individual questions or issues.
Customer Service Hours:
Monday to Friday, 8:00 a.m. – 4:00 p.m.
📞 +49 178 1464996